Exchange allows people like trustees and scheme administrators to share information about workplace pensions with us.
Exchange login
Use our online service to:
- submit your scheme return
- pay the levy
- associate to a scheme
- submit notifiable events
- reset your password and more
Top Exchange queries
On the Exchange login page there is a link to reset your password. You will need to input your email address you use for your account and then answer your two security questions in lower case.
If you have forgotten the answers to your security questions, please contact us and we will reset these for you.
If you have forgotten your password for Exchange please ensure you enter the answers to your security questions in lower case.
You will need to ask the trustees of the scheme to associate you on Exchange. They can do this by logging into the scheme record on Exchange and selecting 'manage who can access this scheme online'. They will need your email address to complete the association of the scheme.
Log into Exchange and select ‘update scheme details’ or ‘complete outstanding scheme return’.
If there is already an outstanding scheme return on the scheme, you will need to answer the initial questions before being able to access copies of your previous return.
Once you are on the ‘scheme maintenance’ page or ‘scheme return overview’, there will be a link with a PDF sign next to it called ‘print options’. Your historic scheme returns will be listed here and can be printed or viewed in PDF.
You can pay the levy by logging into Exchange, under scheme options click on ‘maintain / view scheme levy and then you will be able to either set up a direct debit or pay by debit card.
Alternatively, you can pay via cheque or BACS / CHAPS transfer. The details of which are located on the back of your invoice.
We are unable to accept payments by credit card.
Please quote the Pension Scheme Reference (PSR) number as the payment reference.
Log in to Exchange and click ‘select’ on the relevant scheme record and under the ‘scheme options’ section you will be able to view your levy invoices on ‘maintain / view scheme levy'.
Accessing Exchange
A Pension Scheme Registration number (PSR) is issued to a scheme once it has been registered with The Pensions Regulator (TPR). Most occupational and personal pension schemes have to be registered with TPR. A scheme must be registered with TPR if it is, or becomes, a registrable scheme. Registrable schemes include occupational or personal pension scheme which have two or more members and which have been registered with HM Revenue and Customs. There are other criteria which make a scheme registrable, too.
If you've completed a scheme return online you'll already have access to your scheme's details online and all other Exchange services. If you need to access a scheme for the first time, you will need to contact the scheme trustees who can grant you access by logging into the scheme on Exchange and selecting 'manage who can access this scheme online'. They will need your email address to complete the association of the scheme.
Once a scheme has been segregated into more than one section each with a separate PSR number, you will no longer be able to access the scheme information against the previous scheme PSR number via Exchange. However, you will be able to update the scheme details for each section via Exchange in the normal way.
Each section will be required to complete a scheme return when requested to do so.
You should update changes to your scheme's details as soon as possible and for registrable information as soon as reasonably practicable.
Registration
Pay the levy
Levy waiver
Recovery plans
Reporting material payment failures
Segregated and desegregated schemes
Segregation can only apply where a scheme includes DB benefits. It is not possible to have a segregated sectionalised scheme where the only benefits in the scheme are DC.
The segregation request can be requested via Exchange by selecting scheme options and 'submit / view a segregation request'.
Complete the relevant fields and use the help text buttons (by selecting the question mark icon exchange help icon ) to help you complete the fields. Once TPR has received your submission, we will contact you if we have any queries.
Please note that before you submit the segregation request, it will be useful to ensure you have retrieved and retained all information you need on the current scheme details in Exchange. To do this, go to Exchange and navigate to the scheme details page. Select 'print options' and view the current details. This can be saved as a PDF.
Once a scheme has been segregated into more than one section each with a separate PSR number, you will no longer be able to access the scheme information against the previous scheme PSR number via Exchange. However, you will be able to update the scheme details for each section via Exchange in the normal way.
We aim to process these requests within 10 working days.
When the scheme has been separated into sections each with a new PSR number, you will be notified so that you can complete the full details for each section via Exchange.
You will then need to contact the Pension Protection Fund (PPF) to make them aware of the new sections and for them to confirm whether they have any requirements.
You must also consider whether you need to report to us if a notifiable event has occurred if benefits have transferred from one scheme to another.
Once the new sections have been created, you will be required to submit block transfer certificates via Exchange from the scheme into each relevant section. Please contact us to help you submit the block transfers. You will no longer have access to the main scheme details in Exchange to do this yourself. Transfer certificates must be completed before the end of June following the date on which the scheme has segregated into separate sections. PPF require the block transfers certification to be completed by 5pm on the last working day of June each year.
Following the segregation into separate sections, please consider the position regarding any contingent assets. Where a contingent asset certificate is to be registered against a specific section of the scheme, please ensure that the contingent asset is registered against the appropriate section via Exchange. The PPF require all contingent asset certificates to be submitted before end of March each year.
Yes, please contact us in order for us to explain how we can process this for you.
If a scheme has formally ceased to be a segregated sectionalised scheme or should never have been changed into one, please contact us in writing confirming the full reason behind the decision and enclosing legal documentation confirming the requirement to change the scheme so that it is not longer a segregated scheme.
Wound up
Simply log in to Exchange, select 'my scheme options' and choose 'scheme wound up'.
This will take you to some questions relating to the winding up of the scheme. Please note before you start this, you should make sure all the scheme details are up to date. This is because the scheme will be removed from your 'scheme listings page' once you've submitted notification that it has wound up.
No, a scheme is not classed as wound up until its liabilities have been dealt with and the trustees have received their statutory discharge.
It's the trustees' responsibility to set aside money to pay the levy. You'll need to write to us with details of your situation.
Yes, an annual levy will be payable until the scheme has fully wound up. If a scheme winds up after 1 April there may still be general levy due for payment.
Invoices are issued between 1 April – 31 March and therefore a scheme could be invoiced after it is wound up. If there is any doubt on this point it is important that the scheme contacts us to establish if there is a further levy payment due.
Please contact us to speak with one of our advisers.